Jamal Atwa

Sr, IT Infrastructure Analyst @Allegheny Health Network

Pittsburgh, PA, US

Sr. Infrastructure Analyst -Allegheny Health Network (1998 –Present)Provide technical consultation to end users. Maintain and support computer systems, workstations, laptops, printers and peripherals. Respond to service requests and resolve trouble tickets in efficient and timely manner. Extensive experience in all facets of the IT environment ranging from helpdesk, desktop, telecom, server and networking. Worked with vendors to solve problems. Interact with people of all levels including senior leadership, by providing quality customer service, by phone, email and in person. Responsible for setting up new hires with all technical equipment, including: email, applications and printing. Remote support for home users. Ensuring company security and privacy procedures are achieved.Computer Services Specialist- Community College of Allegheny County ( CCAC ) 19••••98Assisted Students, instructors and Faculty with computers’ hardware and software applications