Jeffrey Young

Relationship Specialist @VyStar Credit Union

Smyrna, GA, US

Used each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. • Identified member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. • Understood and positioned consumer and business deposit, credit, insurance, and investment solutions appropriately. • Handled personal and business account transactions, open accounts, and process various types of loan applications. • Explained basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. • Provided additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.