Jyotsna Dharmani

About Jyotsna Dharmani

Experienced Business Support System LeaderWith over 20 years of experience, I have a proven track record of excellence in the Telecommunications, Automotive, and Healthcare industries. My expertise spans Digital Transformation, Project Delivery, Project Governance, Presales, Requirements Analysis, Blue Printing, Solution Design, Agile Methodologies, and Customer Relationship Management (CRM) with proficiency in Salesforce and Siebel.I am adept at leading and implementing comprehensive business solutions that drive growth and efficiency. My strong business acumen is complemented by an Executive General Management Programme from the Indian Institute of Management, Bangalore, focusing on Management.As a seasoned professional, I am passionate about fostering innovation, improving processes, and delivering outstanding results that meet and exceed client expectations.

Experience

1. Associate Director - Salesforce

   Accenture

   Jul 2021 — Present · Mumbai, IN

   Salesforce Delivery and PreSalesOverview: My role encompasses a wide range of responsibilities, from presales and solutioning to being a Subject Matter Expert (SME) for Telco implementations and to managing the Salesforce transformation programs.Responsibilities- Salesforce Delivery: Led the Salesforce delivery for digital transformation initiatives, ensuring seamless implementation and integration for Media and Telco customers- Presales / Solutioning: Managed presales activities and solutioning for RFPs and proactive deals, providing tailored solutions to meet customer needs- Sales COE (Centre of Excellence): Played a key role in setting up the Sales COE, which provided tools and information for sales teams, including solutions, accelerators, credentials, and competitor insights, enabling faster turnaround for deals- SME for Telco Implementation: Acted as the SME for Telco implementations in the Middle East region, providing expert guidance and support.Other Activities- High-Tech Women Program: Led the High-Tech Women program as part of the Inclusion and Diversity council, receiving the Vaahini Gender Excellence Award for my contributions- Mentorship: Served as a mentor for the Leading with Pride program for the Mumbai cohort and the Katalyst program, guiding young women in engineering colleges- Leadership Development Program: Participated in the Leadership Development Program 2022, a prestigious program with about 750 participants nominated globally- Recognition: Received recognition for my contributions to Sales and Solutioning at Accenture Salesforce Day

Education

• Indian Institute of Management Bangalore

  Executive General Management Programme, Management

  2010 — 2011

• University of Kerala

  Master of Science

  1995 — 1997

• National Institute of Information Technology

  Graduate of NIIT, Software

  1999

Skills

• Project Governance
• Testing
• Agile Methodologies
• Management
• Program Management
• Software Project Management
• Crm
• Telecommunications
• Software Development Life Cycle (Sdlc)
• Sdlc
• Solution Architecture
• Requirements Analysis
• Pre-Sales
• Service Delivery
• Siebel
• Business Analysis
• Global Delivery
• Pmp
• Domain Names
• Vendor Management
• Team Management
• Project Delivery