Jyotsna Sharma

About Jyotsna Sharma

Passionate Customer Service Leader with 19 years in Real Estate CRM and post-sales operations.Client Satisfaction & Trust: Dedicated to exceeding expectations at every touchpoint. Co-designed a Trust Score framework that cut repeat complaints by 30% and generated over Rs.100 Cr in referral-led business impact.Team Coaching & Culture: Skilled at guiding CRM teams toward service excellence, mentoring members in empathetic communication, RERA compliance, and data-driven decision-making.After-Sales Excellence: Expert in all CRM functions and post-handover support for mega townships projects, ensuring seamless customer journeys long after possession.Credentials That Matter • Certificate in Leadership & Change Management, IIM Raipur • Lean Six Sigma Green Belt • Author of *Skill Alchemy*, blending service with strategy for long-term growth I apply these proven frameworks across every phase, because building homes is business, but building trust is legacy.

Experience

1. General Manager

   Aipl

   Sep 2025 — Present · Gurugram, IN

   Leading CRM for Punjab at AIPL with focus on:Driving customer excellence & performanceLeading CRM digitization & process transformationBuilding collaboration across zonal and cross-functional teamsPartnering with zonal leadership to deliver seamless customer experiences

Education

• M.L.K.P.G. COLLEGE , BALRAMPUR , U.P.

  Master’s Degree, Botany/Plant Biology

  1996 — 2002

Skills

• Marketing
• Client Co-Ordination
• Post-Sale Support
• Team Management
• Negotiation
• Sales
• Customer Service
• Client Retention
• Collections Management
• Business Strategy
• Management
• Team Building
• Crm
• Real Estate
• Business Development
• Leadership
• New Business Development
• Client Management
• Office Administration
• Market Research
• Real Estate Development
• Customer Relationship Management (Crm)
• Problem Resolutions
• Operations Management
• Vendor Management