Jyotsna MacWan

About Jyotsna MacWan

My focus as Senior Human Resources Manager revolves around managing a team of dedicated HR resources across spans to support businesses, enhancing Employee Experience and aligning HR strategies with organizational goals. With a strong background in Talent Excellence, I\'ve led initiatives that significantly contribute to positive work culture and Retention, Leveraging skills in Posh, Disciplinary procedures, and Stakeholder management.Collaboration is at the heart of my approach, partnering across departments to ensure a unified talent management strategy. Acknowledged with the Great Manager Certification, I am committed to fostering a cohesive and supportive environment, underpinned by my expertise in grievance resolution and project management within the dynamic setting of the organisation.

Experience

1. Senior Human Resources Manager

   TP

   Nov 2023 — Present · IN

   Addressed high-level escalations and grievances as a Senior Human Resources Manager at Teleperformance, supporting business goals and managing a team.• Led HR project management initiatives to enhance employee engagement and retention, contributing to a positive work culture.• Collaborated as an HR Business Partner to align HR strategies with company objectives, ensuring a cohesive approach to talent management.

Education

• ICFAI University

  Master of Business Administration (M.B.A.), Human Resources Development

  2011 — 2015

• The ICFAI University, Tripura

  PGD, Business Management

  2011 — 2014

• Thakur College of Science and Commerce

  Bachelorof Commerce, Commerce