Jyotsna Khandekar
Director of Product Management, Customer Experience
- Role
- Director of Product Management, Customer Experience at Cisco
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Jyotsna Khandekar
I build platforms that millions of people depend on — and I\'ve spent 17 years making sure they work.At Cisco, I own the digital platforms that serve as the company\'s front door to the world: Cisco.com/Cisco Community. These aren\'t just websites — they\'re the infrastructure that determines whether a customer finds an answer at 2am, successfully renews a contract, or trusts Cisco enough to expand their relationship. The platforms I lead deliver cost deflection, community-led support, and a relentless focus on reducing customer effort at every touchpoint.My experience spans the full enterprise technology stack — from internal GTM and sales platforms used by sellers worldwide, to commerce and quoting tools relied on daily by users, to the customer-facing platforms that define Cisco\'s digital presence globally. Before my current role, I spent several years transforming Cisco\'s global sales and revenue platforms — consolidating 51 Salesforce instances to 9 and delivering a Customer 360 that gave internal users a unified view of every customer relationship.What I do is rare: I sit at the intersection of AI strategy, enterprise platform leadership, and genuine customer obsession — operating at a scale where the decisions I make affect millions of people and hundreds of millions in business impact. If you\'re building something ambitious at the intersection of AI, enterprise platforms, or digital customer experience — I\'d love to connect.Technology Enabler | Complex Business Solutions | Consulting | Digital Transformation Salesforce Sales Cloud | Sales Lifecycle | Conflict Resolution | Reporting and Analytics | RenewalsAgile Methodology | Mentoring & Coaching | Migration of Legacy Systems | Recurring RevenueSalesforce.com Platform | Commerce | Influencing | Product Management | Sales Planning | Customer Definition | Segmentation | Coverage | Crediting | Sales Operations
Experience
Director of Product Management, Customer Experience
Aug 2025 — Present
Education
Ruparel College
12th, Electronics
2001 — 2003
University of California, Berkeley, Haas School of Business
Certificate of Product Management, Product Management
2019 — 2019
University of Mumbai
BE, Electronics
2003 — 2007
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