Jyoti Singh
Associate Director – ServiceNow Consulting | Driving Global Operational Excellence & Service Reliability
- Role
- Associate Director - Service now Consulting at PwC India
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Jyoti Singh
I specialize in designing, stabilizing and scaling business processes and technology products that drive efficiency and revenue growth. With a strong background in leading digital transformations, supply chain transformation, ERP implementations, and process improvements, I deliver measurable results as ROI and productivity gains.Using a blend of Six Sigma Black Belt expertise, design thinking & emerging technologies, I translate complex business challenges into practical strategies. I collaborate with cross-functional teams and leadership to manage change, onboard new technologies and services with customer first mindset
Experience
Associate Director - Service now Consulting
Dec 2025 — Present · Pune, IN
Driving operational stability and service excellence for global audit-related applications through ServiceNow solutions.Leading incident communication and escalation management to strengthen stakeholder trust.Implementing proactive monitoring and automation strategies to enhance service reliability.Designing and optimizing ServiceNow workflows across ITSM and ITOM domains.Partnering with global teams to deliver operational excellence in audit and assurance functions.
Education
Symbiosis Centre for Distance Learning
Master of Business Administration - MBA
2020 — 2021
Delhi University
Bachelor of Arts (BA)
2006 — 2009
Kendriya Vidyalaya
12th Standard
1992 — 2005
Skills
- Team Management
- Competitive Analysis
- Comprehensive Planning
- Selling
- Process Transitioning
- Supply Chain
- Process Optimization
- Sales Management
- Business Development
- Analysis
- Sap Sd
- Crm
- Vendor Management
- Market Research
- Business Process
- Inventory Management
- Strategy
- Customer Relationship Management (Crm)
- Process Improvement
- Business Analysis
- Presentations
- Forecasting
- Sap
- Erp
- Account Management
- Supply Chain Management
- Automotive
- Project Management
- Reporting & Analysis
- Management
- Training
- Logistics
- Order Management
- Negotiation
- Microsoft Office
- Sales
- Leadership
- Pre-Sales
- Sap Products
- Pricing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.