Jyotirmaya Pradhan

About Jyotirmaya Pradhan

Results-focused and technically sophisticated professional with expertise on both BSS and OSS managed service. 15 years of successful career history in development, execution and delivery of large-scale services and business IT solutions supporting Tier1 telecommunications clients in US. Demonstrated success in delivering critical application in a managed service environment, optimizing efficiency and performance to meet the goals of industry leaders. Developed long term relationship with customer and offshore management. Possess experience in directing and leading overall aspects of IT development and operations, including requirement analysis; systems designs; development and upgrade; and managing production issues.Adept at evaluating organizational processes and procedures, as well as at detecting performance and productivity levels. Possess in-depth expertise in providing recommendations for operation and process improvement; work force optimization.

Experience

1. Customer Service Executive

   Amdocs

   Oct 2024 — Present

Education

• National Institute of Technology Rourkela

  Bachelor of Technology (B.Tech.), Computer Science Engineering & Application

  2001 — 2005

Skills

• Telecommunications Billing
• Software Development
• Oracle
• Provisioning
• Requirements Analysis
• Shell Scripting
• Pl/Sql
• Unix
• Operations Management
• Bss
• Testing
• Customer Experience Management
• Project Management
• Management
• Business Support System (Bss)
• Process Optimization
• Software Project Management
• Telecommunications
• Software Design
• Tuxedo
• Unix Shell Scripting
• Billing Systems
• Sql
• Open Source Software