Jyotin Pandya

Associate @JPMorganChase

Mumbai, IN

Global Client Service Manager - Corporate Investment Banking Responsible for handling and end to end resolution of escalation received via email for critical client related to there large payment transaction. Effectively handle escalations, ensuring timely resolution of issues and risks, and maintaining open lines of communication with all stakeholders. Ensure continuous review and analysis of processes and procedures to identify and implement operational efficiency and client satisfaction. Prioritize, track and consolidate escalations in an organized and concise manner. Engage with multiple stakeholders to track exceptions within payment solution center team. Exhibits high energy, understands issues within team and galvanises others to achieve business goals. Experience in planning, reporting on compliance testing reviews and regulatory issue validation activities. Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans as necessary. Proactive in taking on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.

Welingkar Institute of Management

Postgraduate Degree

MUMBAI UNIVERISTY

B A