Jyoti Singh
Support Specialist (Mid I)
- Role
- Support Specialist (Mid i) at Revolut
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
Experience
Support Specialist (Mid i)
May 2024 — Present · Uttar Pradesh, IN
Resolve customer issues related to incoming and outgoing paymentsglobally.Handle payment-related queries for SEPA, domestic, and international transfers-*Team Support & Mentorship:*- Serving as a buddy for new joiners, providing guidance and support for chat-related queries - Conducting regular training sessions with bottom performers to address doubts and queries, and monitoring live chats for improvement-*Process Improvement:*- Creating and maintaining documents and files to minimize QC markdowns, enhancing team and departmental efficiency - Conducting audits and Root Cause Analysis (RCA) to identify and address performance-affecting issues-*Professional Development:*- Completed course on Anti-Money Laundering (AML) and Transaction Monitoring from Udemy, demonstrating expertise in regulatory compliance.
Education
St. Stephen's College, Delhi
Certificate, French Language and Literature
2018 — 2019
Delhi University
BA - Bachelor of Arts, political science
2015 — 2018
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