Jyoti Tyagi

About Jyoti Tyagi

Banking Operations & Transformation Leader with 16+ years of experience in Process Excellence, Operational Strategy, and Customer Experience Transformation across large-scale banking operations.Currently serving as Assistant Vice President at Axis Bank, driving process transformation across COBC, CIB, and CCPH operations with focus on automation, NFTR reduction, operational efficiency, and data-led decision making.Proven track record of delivering large-scale operational improvements including automation initiatives saving significant FTE costs, implementation of CRM-based service request platforms, and enterprise dashboards for performance tracking.Certified Lean Six Sigma Black Belt and Scrum Master with strong expertise in process optimization, transformation programs, operational governance, and stakeholder management.Passionate about building scalable operating models, driving efficiency, and enabling superior customer experience in banking operations.

Experience

1. Assistant Vice President

   Axis Bank

   Dec 2023 — Present · Mumbai, IN

   Operational & Strategic LeadershipComprehensive Analysis & Strategic Planning:Conduct in-depth research and analysis of operational effectiveness, processes, and stakeholder engagement to identify improvement opportunities. Develop, plan, and implement actionable recommendations and projects that drive measurable performance improvements.Project Management & Executive Support:Lead the end-to-end management of initiatives—from monitoring progress and generating reports to presenting findings—ensuring projects align with organizational objectives. Provide critical insights and support to senior executives, enabling informed decision-making at the highest levels.Business Development & Target Achievement:Achieve branch-wise targets and value plans for designated product lines by leveraging market insights and operational data. Drive the growth of the Current Account Business across PAN India, actively engaging in business generation and development activities.MIS Reporting & Performance Optimization:Prepare detailed MIS reports and dynamic presentations for higher management, focusing on cost control, budget optimization, and key performance factors. Utilize these insights to continuously refine and improve the business model.

Education

• SNDT Women's University - P. G. Department of Computer Science

  Diploma in Loans and Advances

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

Skills

• Mis
• Employee Engagement
• Banking
• Team Management
• Oracle
• Bpo