Jyoti Kumari
Infra Managed Service Analyst @Accenture
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WORK HISTORY
Infra Managed Service Analyst @Accenture
Bengaluru, IN
Infrastructure Services Analyst with over 3.5 years of experience driving IT support operations, enhancing service delivery, and optimizing resource planning within global environments. Expert in incident resolution, SLA governance, and performance analytics. Skilled in building intuitive dashboards using Power BI and Tableau to support operational insights and strategic decision-making. Proven ability to lead shift operations, manage high-impact incidents, and collaborate across technical teams, clients, and vendors in a 24x7 setup
EDUCATION
Datatrained
Post graduate
Patna Women's College
BCA
ABOUT JYOTI KUMARI
immediate joiner, worked at Tata Consultancy Services
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