Jyoti Kumari
Fraud Analyst @Genpact
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WORK HISTORY
Fraud Analyst @Genpact
Gurugram, IN
Working on Payment Investigation, Chargeback, Dispute, Client\'s escalation, KYC, AML & Fraud Detection and Visa/MasterCard rules & regulations.• Review, monitor, and investigate customer accounts for any changes and discrepancies.• Prepare accurate and appropriate responses to disputes.• Claims Processing, Review and the documents share related to the chargeback, claims.• Performed detailed analysis of financial transactions to identify suspicious activity.• Documented all investigative findings in a clear, concise manner for senior management review.• Working as an SME handling the team of 10-15.
EDUCATION
JS University
Masters
Sikkim Manipal University, Gangtok
Bachelor's degree
ABOUT JYOTI KUMARI
Experienced Assistant Manager with a demonstrated history of working in the banking industry. Skilled in Data Analytics, Communication, Team Management, Interpersonal Skills, and Project Management. Strong professional with a Bachelor\'s degree focused in Business Administration and Management, General from Sikkim Manipal University, Gangtok.
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