Jyoti Gurnani
Busines Analyst Scrum Master @Bank of America
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WORK HISTORY
Busines Analyst Scrum Master @Bank of America
US
Develop and maintain business requirements documents (BRDs), functional specs, and user stories aligned with stakeholder needs, under the Benefits Online Team.Act as liaison between business users, developers, and support engineers to ensure timely resolution of production defects and incidents.Create dashboards and reports on incident trends, SLA adherence, and team performance metrics.Led initiative to automate ticket triage process, reducing manual workload by 30% and improving resolution time.Serve as Scrum Master for 2 platform support teams managing critical banking applications and infrastructure services across global regions.Collaborate with business, operations, and technology teams to analyze issues, streamline workflows, and prioritize backlog items based on business impact.Manage daily stand-ups, sprint planning, retrospectives, and backlog grooming, ensuring continuous improvement and team alignment with organizational goals.Coordinate with release management and change control boards for smooth deployment of patches and enhancements
EDUCATION
Swami Vivekanand-India
Bachelor of Engineering (BE), Instrumentation Technology/Technician
SKILLS
ABOUT JYOTI GURNANI
Currently exploring new opportunities where I can leverage my expertise in Agile transformation, stakeholder engagement, and compliance-driven projects.Overall Results-driven Senior Business Analyst with 15+ years of IT experience, including 8 years as an Agile Scrum Master and 5 years in Project Management, specializing in Banking, Financial Services, and Capital Markets. Adept at bridging business needs with technology solutions, driving strategic initiatives, and delivering high-impact presentations for senior stakeholders and C-level executives. Proven expertise in requirements elicitation, process optimization, and Agile/Waterfall methodologies, with a strong background in data analysis, SharePoint migration, and regulatory compliance (HIPAA, SOX, Title 21 CFR Part 11). Skilled in leading cross-functional teams, facilitating workshops, and translating complex business insights into clear, actionable PowerPoint presentations and documentation. Spearheaded data governance initiatives by collaborating with cross-functional teams to define metadata standards, data lineage, and access controls across enterprise platforms. Proficient in JIRA, Confluence, MS Office Suite, SQL, and CI/CD pipelines, with a track record of improving operational efficiency, reducing project risks, and enhancing stakeholder communication. Passionate about delivering data-driven solutions and ensuring seamless collaboration between business and technology teams in fast-paced, regulated environments.Key Strengths: Stakeholder Communication: Exceptional ability to engage and influence senior leadership through compelling presentations and strategic insights. Agile & Waterfall Expertise: Certified Scrum Master with hands-on experience in sprint planning, backlog grooming, and Agile metrics (velocity, burndown charts). Banking & Capital Markets Knowledge: Deep understanding of industry practices, regulatory frameworks, and market trends. Technical & Analytical Proficiency: Strong skills in data mapping, SQL, SharePoint, JIRA, Confluence, and CI/CD pipelines to support business analysis and project delivery. Process Optimization: Proven ability to automate workflows, reduce manual effort, and improve team efficiency by 15-30%.
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