Jyoti Gupta
Guest Relations Manager @Grand Hyatt Mumbai
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WORK HISTORY
Guest Relations Manager @Grand Hyatt Mumbai
Mumbai, IN
Keys - 548 | Residence - Experience - Designing memorable, high-touch guest journeys that go beyond standard service.•Team Leadership - Managing and training Guest Relations teams to provide proactive, world-class service.•VIP Operations - Overseeing Club Lounge and arrival/departure flows for a seamless guest experience.•NPS Strategy - Using data and guest feedback to drive higher Net Promoter Scores and satisfaction.•Guest Loyalty - Creating personalized experiences that turn first-time guests into frequent visitors.
EDUCATION
Tata Institute of Social Sciences
Bvoc in Hotel Management, Hospitality
SK Somaiya College
SYBcom, Commerce
ABOUT JYOTI GUPTA
A dynamic Guest Relations Manager with 7 years of excellence in the luxury hospitality sector. My career began at the iconic The Taj Mahal Palace and Tower, where I learned the art of timeless Indian hospitality.Today, I bring that expertise to the Grand Hyatt Mumbai Hotel and Residences, where I manage elite guest experiences for a global portfolio of VIP and VVIP guests. My philosophy is simple true luxury isn\'t just about a beautiful room, it’s about creating genuine connections and transforming a stay into a memorable journey. I thrive on proactive problem-solving and flawless execution to drive the loyalty that defines world-class brands.
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