Jyothsna Sekhar
Cxm -group Head Tata Jasper @Jasper Industries Pvt Ltd
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WORK HISTORY
Cxm -group Head Tata Jasper @Jasper Industries Pvt Ltd
Telangana, IN
EDUCATION
New Nalanda High School
BSC from Shalivahana Degree College, Business Administration and Management
Suresh Gyan Vihar University (DE)
Master of Business Administration - MBA, Human Resource Management-V2-MAX
ABOUT JYOTHSNA SEKHAR
Made customers aware of current and new programs and services. Maintained a statistical database of customers using all types of customer complaints, resolutions offered by an organization, and satisfaction ratings by customers. Created activities and engagements to enhance customer experience, knowledge, and patronage. Developed summaries to assess each customer participation level and determine targets for follow-up plans. Managed customer relations on an ongoing basis to maximize customer retention. A directed person team of customer service personnel while helping front-line team members work effectively with over daily customers. Implemented a customer satisfaction guarantee program which directly resulted in a 100% increase in customer satisfaction in survey calls by HMIL Offered internal and external customers first-rate customer service to maximize satisfaction and business success in all Parameters. Managed department call volume of 80 calls per day and coordinated department schedules to maximize coverage during office hours. Created training guides and in-person and online training courses to improve customer satisfaction experience in GOALS. Online communication through email & whats up & SOP instruction to the Customers Maintaining zero complaints from all the locations Updating Reviews on Google and Facebook updating on a daily basis. Worked as a Quality Manager at Nexa Varun Motors (Maruti Suzuki India Ltd - Authorized Dealer) from Feb- 2015 to Feb’17. Followed quality standards and procedures to minimize errors and maximize customer satisfaction. Updated quality control standards, methods, and procedures to meet compliance requirements. Improved quality processes for increased efficiency and effectiveness. Managed and archived quality documentation and participated in internal and external quality audits. Increased customer satisfaction through adherence to quality standards and customer requirements. Mail communication to the customers Conducting review meetings Maintaining zero complaints from the location & Dealer
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