Jyothi Prakash T J

Sr Servicenow Developer @Accenture

Bengaluru, IN

Led key development efforts in the BGC Global Project for Accenture (Philippines), significantly enhancing the efficiency and accuracy of the candidate background verification process. I implemented automated workflows and integrated third-party systems (Workday, HireRight, FADV), which reduced manual effort for HR teams and accelerated turnaround times from verification vendors — directly supporting large-scale hiring operations. • Developed and customized the BGC Request Form in ServiceNow to support Accenture’s global background verification process.• Automated end-to-end workflow between HR teams, candidates, and background verification vendors (FADV, HireRight).• Integrated external platforms (Workday, FADV, HireRight) using REST APIs.• Wrote and maintained Client Scripts, Business Rules, Script Includes, Scheduled Jobs, and UI Policies.• Managed user roles, access controls (ACLs), and handled admin activities.• Used Postman for rigorous testing of API calls and validating integration points.• Participated in production support as an SRE, handled incident monitoring and service requests.• Collaborated with cross-functional teams under Agile/Scrum methodology.• Automated candidate data collection and verification steps, cutting manual HR effort by over 30%.• Resolved integration issues quickly, improving background check processing time and accuracy.• Recognized with the “Star Performer Award” (2024) for timely and high-quality delivery of complex user stories.• Contributed to improved audit readiness by enhancing form traceability and data accuracy.

Sree Vidyanikethan Engineering College

Bachelor of Technology - BTech