Jyothi Muthukkanesan
Customer Success (Prosci®CM, AI900®, SC900®, MS900®, AZ900®, PL900®, DP900®, AA RPM®, SA CSM®, IIBA CCBA®) |CSR Project Lead| Philanthropist | Hodophile | Sports buff | Trekker| Aspiring Veena Player
- Role
- Sr Customer Success Manager and Csr Program Lead at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jyothi Muthukkanesan
A keen strategist and a trusted advisor with over 14 years of Customer serving through…
Experience
Sr Customer Success Manager and Csr Program Lead
Oct 2022 — Present · Bangalore Urban, IN
Few Key contributions are:• Led adoption and value realization across Microsoft Cloud (M365 Copilot, Azure AI, Data & Security) for Fortune 500 and SMC & B clients, impacting 1.3M+ users globally.• Enabled M365 Copilot and Agentic AI platform rollouts by identifying business scenarios, accelerating usage, and providing executive-level strategic guidance.• Drove 80% YoY consumption growth,$200K+ QoQ revenue expansion, 100% Renewal by aligning customer goals with AI-led solutions and digital transformation strategies.• Improved GRR & NRR by owning the full customer journey—onboarding, engagement, renewal—and mentoring CSM/CSA teams on success frameworks.• Used Power BI and analytics tools to surface adoption insights, mitigate risks, and forecast revenue shifts across multi-million-dollar portfolios.• Acted as customer voice to influence product roadmap, advocate feature enhancements, and drive AI-centered solution adoption at scale.• Partnered cross-functionally with Sales, Product, Engineering, and Marketing to deliver integrated client experiences and support go-to-market efforts.Also passionately as a CSR Philanthropy program lead Designed and implemented CSR strategies that align with the company’s mission and values, create Volunteer opportunities and leads. Program managing few initiatives on AI4 All, Outreach children, Women empowerment, etc
Education
Manipal University, Bangalore
Master of Business Administration - MBA
Vidya Niketan, Bangalore
Junior High/Intermediate/Middle School Education and Teaching
Bangalore University
Bachelor's degree
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.