Jyothi Basavaraju
AI-Driven Ops Leader | 30+ Team in Sales, Support & Marketing | Zoho CRM + HR Ops | AI Trainer (Outlier) | Meta OCR Annotator (RWS) | Influencer & Social Media Pro | Dubai-Based | Pivoting to IT
- Role
- Sales and Marketing Specialist (Ops Team Leader) at Squaresoft Technologies
- Location
- Shivamogga, KA, IN
- LinkedIn followers
- 500 followers
About Jyothi Basavaraju
Operational Lead | Sales & Marketing | CRM | AI Projects | Transitioning to…
Experience
Sales and Marketing Specialist (Ops Team Leader)
Jun 2022 — Present · Dubai, AE
I lead a 30+ member team, managing daily operations across sales, marketing, and support to ensure smooth workflows and achieve business goals. My focus is on boosting efficiency, driving results, and maintaining high team performance.Key Responsibilities & Achievements:Efficiently manage shift planning and leave approvals to ensure full operational coverage.Set clear KPIs and track performance, driving a 15% increase in sales and faster support resolutions.Resolve customer escalations swiftly, maintaining over 95% satisfaction within SLA.Prepare accurate sales and support reports to provide actionable insights for management.Developed and implemented support strategies that cut response times by 30%.Marketing & Major Projects:Spearheaded multi-channel social media and influencer campaigns, increasing leads by 40%.Managed budgets for Google Ads, SEO, and email marketing, delivering ROI above 150%.Created competitor-based marketing scripts that boosted engagement by 35%.Led a successful influencer marketing project with 10+ influencers, growing brand reach by 50% within 3 months.Combining strong operational leadership with creative marketing strategies and problem-solving skills, I consistently deliver projects that exceed targets and build motivated, high-performing teams.
Education
Kuvempu University, Shankaraghatta, Shimoga
Bachelor of Commerce - BCom, Business/Commerce, General
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