Jyoshna Adama

About Jyoshna Adama

Over 14+ years of experience in Healthcare and Banking:I have extensive experience in quality assurance, business analysis, and production support business analyst with a focus on the healthcare industry. My background includes specialized knowledge in billing, where I have worked with complex healthcare system such as Medicare, Medicaid, Dental, Vision, and ACA (Affordable Care Act) services.Software Development Life Cycle (SDLC) Expertise:I possess a strong understanding of the Software Development Life Cycle (SDLC), ensuring that projects are executed efficiently and align with business goals. I have actively participated in gathering business requirements, analyzing them for feasibility, and converting these requirements into actionable items, including the creation of user stories in Agility.Testing Expertise:My experience also spans various stages of the testing process, including Functional, Regression. Migration, End to End, Security, Unit, Backend, User Acceptance Testing (UAT), and System Testing. I am proficient in preparing and executing comprehensive test documentation, including Test Plans, Test Cases, and Test Scenarios, ensuring the accuracy, functionality, and reliability of healthcare billing system.Subject Matter Expert (SME) and Point of Contact (POC):In previous roles, I have served as the Subject Matter Expert (SME)/ Point of Contact (POC) for clients, providing ongoing support for their day-to-day activities. This involved conducting detailed research on production issues and collaborating with teams to offer data-driven solutions. By solving complex problem tickets, I was able to resolve critical issues in a timely manner and maintain smooth operational flows.CERTIFICATIONS:ITIL Foundational Certificate in IT Service ManagementContinuous Improvement Yellow Belt(internal)

Experience

1. It- Business Systems Analyst Sr

   PNC

   Jun 2025 — Present · Pittsburgh, PA, US

Education

• Kakatiya University

  Master of Commerce