John Rivard

About John Rivard

An Information Technology (IT) Executive with excellent business skills and 20 years of experience with a Fortune 500 financial services company. Excels in creating business value with bottom line results in an IT project or operational environment.IT Service Management – Led the transformation of a traditional IT Operations department into an internal IT service provider focused on delivering business value to the enterprise. Resulted in a $50 million reduction in IT costs while accommodating a 10% growth in usage and improved availability. IT Project Management – As Deputy Program Manager executed $103 million replacement of the corporate data network infrastructure. Led vendor evaluation, design review and implementation. The network interconnected user devices and servers across 8 locations. Program completed 3 months early and $20 million under budget.Leadership – Experienced technical manager attaining level of Assistant Vice President in a major US corporation. Led voice network, data network, project management and product management teams. Teams ranged in size from 5 to 110. Successful by providing vision, establishing clear goals, and focusing on attaining measurable contributions. Communication – Experienced in university business teaching and corporate communication at all levels. Has developed the ability to bridge the business/IT communication gap. Demonstrated ability to present technical issues in terms meaningful to the business units.Specialties: IT Operations, IT Service Management, IT Finance, Strategic planning, Operational Planning, Budgeting, Managerial Economics, IT Business Metrics, Project Management, Program Management

Experience

1. Research Director

   Gartner

   Jun 2011 — Present · Glendale, AZ, US

   Coverage areas include IT Infrastructure & Operations People, Organization, Culture & Business Management.

Education

• Texas A&M University

  BS in Computer Science, Computer Science

  1976 — 1980

• The University of Texas at San Antonio

  MBA, FInance

  1988 — 1990

Skills

• Business Intelligence
• Business Process
• IT Management
• Resource Management
• Saas
• Infrastructure
• Cross-Functional Team Leadership
• Information Technology
• Executive Management
• IT Strategy
• Budgets
• IT Service Management
• Change Management
• Software Project Management
• Crm
• Itil
• Outsourcing
• Integration
• Project Portfolio Management
• Management
• Strategic Financial Planning
• Business Analysis
• Global Delivery
• Product Management
• Project Management
• Strategic Planning
• Governance
• Business Process Improvement
• Requirements Analysis
• Cloud Computing
• Solution Development
• Strategy
• Pmo
• Pmp
• Leadership
• Disaster Recovery
• Vendor Management
• Enterprise Software
• Enterprise Architecture
• Telecommunications