Jonathan Williams
Cybersecurity Specialist - CySA+ | SSCP | Security+
- Role
- IT Support Specialist at Atelier Ten
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jonathan Williams
Cybersecurity enthusiast. Your users are the weakest link in your organization. If…
Experience
IT Support Specialist
Jun 2023 — Present · New York, NY, US
The IT Support Specialist handles technical service requests from staff and supports various aspects of our IT infrastructure, including desktops, laptops, general networking, hardware/software and office systems. Provide end user support with an emphasis on customer service and formulating effective and efficient solutions.Install, modify, and make minor repairs to computer hardware and software systems.Resolve helpdesk tickets representing staff-generated technical requests or problems and troubleshoot technical and process issues to maintain productivity.Light network administration and support.Roll out and support laptop/desktop hardware and software (including license management).Purchase and audit inventory of software and hardware.Develop and document technical tools, policies, and procedures.Assist with the planning, design and implementation of various IT projects.
Education
SUNY Canton
Bachelor's degree, Cybersecurity
Western Governors University
Bachelor of Science - BS, Cybersecurity & Information Assurance
CUNY Bronx Community College
Associate's degree, Computer Science
2011 — 2017
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