Jim W.

Professional Services & Customer Care Leader | Driving Delivery, CX and Scalable Growth in SaaS/MSP | Business and Tech Bridge Builder

Role
Director, Professional Services at ConnectWise
Location
Pittsburgh, PA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

Experience

  1. Director, Professional Services

    ConnectWise

    Aug 2025 — Present · Pittsburgh, PA, US

Skills

  • Product Management
  • IT Strategy
  • Project Planning
  • Leadership
  • Quality Assurance
  • Enterprise Software
  • Consulting
  • Executive Management
  • Problem Solving
  • Operations Management
  • Saas
  • Crm
  • Business Analysis
  • Management
  • Team Building
  • Business Strategy
  • Software Development
  • Cross-Functional Team Leadership
  • Contract Negotiation
  • Project Management
  • Visio
  • Business Process Improvement
  • Budgets
  • Training
  • Sharepoint
  • Business Process
  • Salesforce.com
  • Business Management
  • Software Documentation
  • Sdlc
  • Compliance
  • Integration
  • Netdocuments Administrator
  • Team Leadership
  • Strategy
  • Requirements Gathering
  • Process Improvement
  • Process Development
  • Strategic Planning
  • Technical Writing

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Jim W. — Director, Professional Services at ConnectWise in Pittsburgh, PA, US | Unifers