Jonathan Whan
Director of IT @Real Chemistry
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WORK HISTORY
Director of IT @Real Chemistry
London, GB
Global management, directing a team of 13+.• Supporting over 2,300+ employees throughout EMEA and the US.• Developing relationships with not only executives, directors, and senior management but at all levels.• Compliance and procurement, managing vendors for hardware and software.• Managing and supporting multiple office moves within the company.• Overseeing Merger and Acquisitions, 9 during COVID.• Overseeing technical projects in alignment with organisational goals.• Providing and delivering training for new staff and current employees.• Devising and establishing IT policies and systems to support the implementation of strategies agreed by the business.• Analysing the business requirements of all departments to determine their technology needs.• Maintaining SLA’s and meeting KPI’s. • Maintaining operational efficiencies, implementing, and changing as needed. • Being innovative and finding cutting edge technologies.• Automation and Orchestration.• Managing multi million pound budgets for Hardware and Software, condensing down as needed.
EDUCATION
South East Essex College
BND, IT Practitioner
Greensward Academy
GCSE's, English, Maths, Science, Graphics, IT, PE
SKILLS
ABOUT JONATHAN WHAN
Highly motivated and ambitious IT Director and Leader with a strong work ethic and adaptability. With over 14 years of experience starting from the support side, I have honed my skills in developing and maintaining high-performing teams. Currently, I hold the responsibility of overseeing a global team of IT support staff at all levels.As a forward thinker, I excel in collaborating with individuals at all organizational levels and possess the ability to effectively communicate technical concepts to non-technical stakeholders. I am skilled in crafting team strategies and goals and ensuring their successful implementation. Building strong relationships with customers and leadership teams is a priority for me, as I actively listen to their concerns and address their needs. I have a proven track record in delivering exceptional customer service and fostering a positive team culture.Recognized as a respected industry speaker, I am frequently invited to share my expertise at various national events, including the Service Desk & IT Support Show (SITS) at the Excel London. I have also been invited to speak at events hosted by Freshworks, The Service Desk Institute, and The Service Desk Institute Annual Awards.Specialties- Customer Communication & Resolution: Skilled in effectively communicating and resolving customer concerns- Directing & Leadership: Experienced in providing strong leadership and guidance to teams- Strategic Thinker: Capable of developing and implementing strategic plans to drive business success- Global IT Management: Proficient in managing IT operations on a global scale- Business Intelligence: Knowledgeable in leveraging data and analytics for informed decision-making- Project Management: Adept at overseeing projects from initiation to successful completion- IT Support: Experienced in providing comprehensive IT support services- Service Delivery: Dedicated to delivering high-quality service and ensuring customer satisfaction.
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