John Forsythe
ex-Microsoft | ex-Nuance | Exec Delivering Agentic CCaaS Solutions
- Role
- Senior Principal Technical Account Manager at HCLTech
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About John Forsythe
As a Director of a CCaaS practice I’m leading the shaping of our CCaaS go to market and…
Experience
Senior Principal Technical Account Manager
Mar 2025 — Present · Tampa, FL, US
Managing teams solutioning & delivering Agentic Solutions for Contact Center Automation CCaaS. • Delivering Proof of Concepts with multi-bot orchestration, MCP and/or Vision as appropriate including both GUI and API agent driven solutions for voice, chat & SMS channels• Daily pre-sales support
Education
Embry-Riddle Aeronautical University
Aeronautical Science
Northeastern University
Bachelor of Science - BS
Skills
- Customer Relationship Management (Crm)
- Strategy
- Mobile Devices
- Requirements Analysis
- Ivr
- Professional Services
- Nina - Nuance Virtual Assistant
- Web Applications
- Mobile Applications
- Artificial Intelligence
- Usability Testing
- Enterprise Software
- User Interface Design
- Program Management
- Speech Recognition
- Product Management
- Software Quality Assurance
- Software Development Methodologies
- Crm
- Agile Methodologies
- User Experience
- Virtual Assistance
- IT Project & Program Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.