Jwen du

About Jwen du

I am an experienced health benefits consultant with a comprehensive understanding of benefits knowledge. With a strong focus on client satisfaction, I am able to navigate the complex landscape of health benefits and provide clients with strategic recommendations that optimize their coverage and cost-effectiveness. I am dedicated to delivering exceptional service and exceeding expectations in every aspect of benefits consulting.I am a firm believer that trust is earned through consistent behavior. I strive to build strong and lasting relationships with clients based on trust and reliability.

Experience

1. Principal

   Mercer

   Sep 2021 — Present · Irvine, CA, US

   Lead complex client engagements, including managing overall service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other studies- Assist in development of sophisticated benefits design and renewal strategies and drives the development of tools and solutions to address complex client issues- Determine the full scope of services provided to the client and set roles/responsibilities within the client team- Be accountable for revenue/profitability for client accounts and projects- Generate sales by expanding revenues from existing clients and by leading prospecting efforts with new clients- Establish effective carrier/vendor relationships to serve clients in benefits procurement and administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments)- Provide mentoring and coaching to direct reports and project team members while delegating effectively to provide developmental opportunities to team members.

Education

• California State University, Fullerton

  Bachelor of Arts (BA), International Business

  2005

• California State University, Fullerton

  Master of Business Administration (MBA), Marketing

  2007