James Crowson

About James Crowson

I lead enterprise-scale change in mission-critical organizations by combining disciplined change governance, operational execution, and AI-enabled workforce capability building. My focus is turning complex, high-resistance transformations including ERP and SaaS adoption and data-to-decision modernization into measurable readiness and performance outcomes through coalition building, repeatable playbooks, and accountable results.Core Focus Areas: Enterprise Change Strategy · SaaS Modernization · Organizational Readiness · ADKAR & PCT · Workforce Adoption · Change Governance · Learning Architecture · Cross-Functional Leadership · Enterprise AI Transformation-Note: The opinions expressed in this LinkedIn profile are mine and do not represent the U.S. Government, DoW/DoD, DAF/USAF, or any other federal entity. The presence of external links or mention of any product or service does not constitute an official endorsement.

Experience

1. Enterprise Change & Modernization Lead

   United States Air Force

   Jan 2020 — Present · Tinker AFB, OK, US

   Lead organizational change and workforce adoption for the Air Force’s ESCAPE modernization effort replacing a 40-year legacy system with a SaaS supply-chain ecosystem. Direct change governance, readiness, communications, strategy, and cross-functional coordination for a enterprise.Key Achievements• Directed OCM strategy for enterprise SaaS deployment supporting global supply-chain operations.• Oversaw delivery of 500 plus adoption and modernization workshops executed by Core Team members, workforce development instructors, contracted Service Providers, and functional training teams.• Built ADKAR and PCT-based readiness assessments, stakeholder plans, and resistance-management strategies.• Authored enterprise-standard adoption scripts, leader briefings, and communication tools for GS-15 and SES modernization decisions.• Developed cross-functional enablement guides that standardized modernization messaging and adoption workflows across plus personnel.• Led teams-of-teams engagement with software dev, IT, logistics, data, engineering, training, and senior leadership.• Designed the enterprise ADKAR-based adoption model, modernization learning pathways, and curriculum used across the ESCAPE program.• Directed the design and development of ESCAPE change-enablement content, delegating briefing delivery to modernization teams and instructors.• Developed communication plans, adoption dashboards, and executive briefings for senior leadership.• Supported cutover planning, data readiness, and sustainment alignment with contracted SaaS service provider teams.• Strengthened organizational alignment and workforce capability during global modernization transitions.Skills UsedOrganizational Change Management, SaaS Deployment, ADKAR, PCT, Change Governance, Stakeholder Engagement, Workforce Adoption, Training Strategy, Federal Modernization.

Education

• USAF Air War College

  Global College of Professional Military Education, Air Warfare, Leadership

  2024

• Aspen University

  Master of Business Administration, MBA, Management

• Oklahoma State University

  Doctor of Education, Ed.D, Applied Educational Studies – Organizational Change Management

  2021

• Meridian Community College

  Associate of Arts, AA

• University of Oklahoma

  Master of Public Administration, MPA

• University of Oklahoma

  Bachelor of Arts, BA, International Relations and National Security Studies

Skills

• Entrepreneurship
• Public Speaking
• Strategic Partnerships
• Product Marketing
• Social Networking
• Program Management
• Supply Chain Management
• Nonprofits
• Prerecorded Teleseminars
• Linkedin Advertising
• Management Consulting
• Customer Service
• Linkedin Marketing
• Insurance Leads
• Accelerating Change Management
• Sales
• Email Marketing
• Youtube Marketing
• Mobile Marketing
• Live Webinars
• Training
• New Business Development
• Advertising
• Relationship Marketing
• Event Planning
• Term Life Insurance
• Marketing Strategy
• Social Media Marketing
• Lead Generation
• Diffusion of Innovation
• Sales Management
• Business Opportunity Leads (B2b)
• Coaching
• Life Insurance
• Small Business
• Direct Response Marketing
• Management
• Team Building
• Logistics Management
• Online Marketing