J. W. Bookwalter
Senior Staff Engineer - VP - Salesforce Release Manager, Platform Manager @Comerica Bank
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WORK HISTORY
Senior Staff Engineer - VP - Salesforce Release Manager, Platform Manager @Comerica Bank
Auburn Hills, MI, US
Salesforce Release Manager, Platform Manager
EDUCATION
Columbus State Community College
Associate's degree, Associate of Arts
Wilberforce University
Bachelor of Science (B.S.) - In Progress, Computer/Information Technology Administration and Management
ABOUT J. W. BOOKWALTER
Innovative Bilingual (Spanish/English) Business Technologist and CRM (Salesforce) Administrator with twenty three years of experience in the IT industry. Strong technical, customer relations and administrative support skills. Self-motivated and proactive technical professional with a superior work ethic. Comprehensive background in technical consulting; highly experienced in the design, building, updating/enhancement and support/training for customer production systems. Proven expertise in the design and delivery of technical strategies and solutions. Skilled in collaborating with clients and customers, and quality, technical and support staff to optimize system operations. Continual learner, with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new ideas, concepts, methods and technologies. Energetic and self-motivated team player/builder. Effectively coordinate multiple and concurrent projects and responsibilities. Bilingual: Fluent in English and Spanish, 8 years of international translation/interpretation/technical writing experience. Exceptional leadership, interpersonal, analytical, troubleshooting, problem solving and oral/written communication skills. Thrive in both independent and collaborative work arenas. Specialties: Certified Salesforce.com Administrator (7+ years - Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, FSC ), Bilingual Technical Client Support (Spanish/English), SAaS EDI B2B / B2G / B2C / C2C Management / Support. Systems Administration, Software Support, Agile Systems Analysis & Design, Business Analysis, Release Managenent, Requirements gathering, Documentation and Training.
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