Jordan Harris
Service Representative @OCCU | Oregon Community Credit Union
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WORK HISTORY
Service Representative @OCCU | Oregon Community Credit Union
EDUCATION
Portland State University
Master of Science - MS, Marriage and Family Therapy/Counseling
University of Michigan
Bachelor of Science - BS, Psychology - Cognitive Science
SKILLS
ABOUT JORDAN HARRIS
Customer Experience & Product Operations Leader recognized for 10+ years of experience, specializing in customer insights, operational strategy, and cross-functional collaboration across the SaaS, e-commerce, and mobility industries. Proven track record in leading Voice of the Customer (VoC) programs, optimizing support operations, and driving data-driven product improvements to enhance customer satisfaction and business efficiency. Excels at aligning customer feedback with product development, implementing process automation, and scaling high-performance teams. Strong background in leveraging analytics, stakeholder engagement, and service design to improve retention and feature adoption. Passionate about delivering exceptional client experiences. Please consider volunteering with NAMI in your local community at
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