Jacob Lane
Implementation Specialist @Princeton Tmx
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WORK HISTORY
Implementation Specialist @Princeton Tmx
Fort Wayne, IN, US
Worked with clients across multitudes of different industries on how to continue their Truck and/or Rail based transportation processes in their new TMS.• Wrote and assisted in streamlining current implementation documentation and processes,• Recorded, edited, and updated both written and video training materials to be current with new features that roll out.• Held weekly project cadences with clients to identify, configure, and execute their new transportation processes.• Trained clients and internal users on the nuances of our TMS, ensuring they are confident and comfortable before moving them out of implementation.• Traveled to facilitate and assist clients with initial project launches, software trainings, and project phase Go-Lives.• Assisted and troubleshot API issues with clients submitting data into our software.• Utilized the following tools on a regular basis: monday.com, ZoHo CRM, Fathom AI Notetaker, Scribe AI Documentation, Insomnia, Notepad++, TMS
ABOUT JACOB LANE
As an Implementation Specialist at Princeton TMX, with over two years of experience, I contribute to streamlining transportation management processes for clients across diverse industries. By focusing on ERP systems, client training, and documentation, our team ensures seamless transition and adoption of new TMS solutions. Collaborating closely with clients, we create customized configurations and deliver training to build confidence before project completion. Our efforts include developing and updating training materials, improving implementation workflows, and traveling to support clients during launches. Passionate about simplifying complex processes, I aim to empower organizations to automate and optimize their transportation operations effectively, driving their long-term success.
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