Juventus Misquitta
Senior Manager Product - Education Loan @Tata Capital
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WORK HISTORY
Senior Manager Product - Education Loan @Tata Capital
Mumbai, IN
Responsible for designing new products, processes, tie-ups in Education Loan segment. Will be responsible for designing market specific programs, TPP tie-ups, and closely working with marketing team for promotion campaigns. Major Deliverables: • Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc. • Defining new products, processes and documenting of processes related to the loan life-cycle • Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time • Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility • Taking complete ownership of user experience across all products • Driving digital penetration of customers through various initiatives and projects • Enhanced the data collection process with some validations to reduce the overall TAT • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth • Research new technological trends so as to figure out how to incorporate them into products • Facilitate team input into various stages of product development and design • Define and analyze performance metrics & prepare project status and feature • Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
EDUCATION
Swami Vivekananda Subharti University, Meerut
Bachelor of Arts - BA
DY Patil University
Master of Business Administration - MBA
SKILLS
ABOUT JUVENTUS MISQUITTA
With proficiency in managing team of Team Leaders and callers to generate and convert leads also connecting with agents and consultants for B2B development, I carry over 12 years of experience. My experience lies in business planning, handling loan operations, financial marketing, risk management, data analysis and people management within banking and financial services. I have developed strong track record in counseling students / parents with their educational loan and finance requirements as well as negotiating with partner Banks and Institutions on behalf of the student. I have hands-on experience in managing loan processes for checking the completeness and accuracy of products for the requirement of customer. Basically with goof amount of experience in banking sector I have gained strong knowledge in credit risk control, client on-boarding maintenance and financial markets also possess keen business acumen in understanding customer/ student requirements within financial and banking sector. Whilst working as Operation Manager I have efficiently counseling students / parents with their educational loan and finance requirements as well as negotiating with partner Banks and Institutions on behalf of the student. During my work experience as Client Servicing Executive I have ensured all requests and case management workflows resolved in timely manner to meet contractual SLAs and client expectations. Overall I have good exposure to various facets of Banking Operations in conjunction with loan process and various loan products. Apart from all my experience in the beginning of my career I worked as Workshop Manager wherein I was responsible to supervise the ordering of parts and materials for the purpose of effecting the most economical repairs/ modifications to components and equipment as well as reuse of these repaired items.
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