Juveria A.
☁️AWS | Linux | Python | SQL | 🐳Docker | Kubernetes☸️ | SDLC
- Role
- Subject Matter Expert at Amazon
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Juveria A.
Highly skilled and dedicated AWS Support Associate with demonstrated expertise in…
Experience
Subject Matter Expert
Oct 2020 — Present · Hyderabad, IN
Providing prompt, efficient, detailed, customer-oriented service to AWS customers.• Working with other customer support teams to ensure a consistent and high-quality level of support.• Troubleshoot technical issues or service disruptions that customers may encounter with Amazon S3.• Investigate the reported problems, analyze log data, and work towards identifying the root cause of the issues to provide accurate solutions or escalate complex problems to higher-level technical support if necessary.• Helping customers with tasks like creating and configuring S3 buckets, managing access control settings, setting up notifications, and understanding billing-related matters. • Implementing and configuring the VPC components, subnets, route tables, network gateways (such as Internet Gateways or Virtual Private Gateways), and peering connections. • Making sure internal knowledge reference pages are updated.• Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
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