Justin Mendoza
Client Service Advocate @Sourcepass
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WORK HISTORY
Client Service Advocate @Sourcepass
Denver, CO, US
Role after merger - Responsible for driving client satisfaction through IT Service Management best practices and leadership. Focus on managing service delivery team performance, incident/service management, Service Level Agreement (SLA) governance, Standard Operating Procedure (SOP) and process improvement opportunities.
EDUCATION
Regis University
Master of Science, Information Technology Management
Regis University
Bachelor of Arts, Organization Development
Dakota Ridge Senior High School
High School Diploma
Regis University
Graduate Certificate, Executive Information Technology
Red Rocks Community College
General Studies, Technology
SKILLS
ABOUT JUSTIN MENDOZA
Accumulating more than a decade of experience in IT solution delivery and team leadership, I have consistently demonstrated the ability to lead Service Delivery teams, oversee operations, manage projects, foster vendor relationships, handle contracts, budget effectively, and drive organizational change initiatives.
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