Justin Zuschlag
Onboarding Manager @12twenty
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WORK HISTORY
Onboarding Manager @12twenty
Portland, OR, US
Lead end-to-end onboarding for a pipeline of university and employer clients, ensuring successful adoption of the 12twenty platform through customized implementation plans, data migrations, and stakeholder training.Train and onboard career services staff members and university partners on site functionality and best practices in a variety of modules, including advising appointments, on-campus interviewing, post-graduation reporting, and experiential learning. Serve as a product specialist, writing instructive online Academy articles, solving complex user issues through support tickets, and provide ongoing training and presentations to university partners. Partner cross-functionally with product, customer success, employer, and support teams to streamline onboarding processes and ensure customer satisfaction. Collaborate with a diverse set of university stakeholders, including career services staff, deans, information technology specialists, and more to construct and launch customized platforms for student, administrator, alumni, and employer use.Utilize a variety of Customer Relationship Management systems, including Salesforce, ToTango, and Gong.io to organize, track, and manage client relationships.
EDUCATION
Indiana University Bloomington
Bachelor of Science
Indiana University Bloomington
Master of Arts
SKILLS
ABOUT JUSTIN ZUSCHLAG
For 13 years, I\'ve worked in higher education - specifically in curriculum development, instruction, career coaching, and leadership. I currently serve as a Director of Career Services at the Indiana University Maurer School of Law where I help law students make the most of their law school experience and find meaningful careers in a variety of industry areas.
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