Justin Townsend

About Justin Townsend

Currently working daily with clients and prospects on the entire business process from…

Experience

1. Owner

   Navolutions

   Mar 2013 — Present · Pleasanton, CA, US

   Currently working as an Account Manager, Sales, and Project Manager.We are a niche webdesign firm that creates websites and online advertising for small business contractors. We specialize in creating websites for contractors. Navolutions has a great track record with local SEO. We believe that potential clients are using the web more and more to find local contractors and we make sure our clients are there to be found. My role is a mix between sales, web design, and manager. I get to facilitate the whole process for our clients from start to finish. I do the cold calling to find new clients that are interested in a new website to help grow their business. Writing the proposals and contract for our service is done after fact finding has occurred. When the client has agreed to our contract I hand off the details to our design team and become the contact point for our customers and their websites. I manage the design team to update websites and keep on track with project timeline.Everyday is exciting and present a new challenge. Working in a small company allows us to adapt to new technologies and trends very fast. We do a lot of performance based marketing with analytics and call tracking. I am able to track website visits to converted appointment phone calls. Making monthly reports to keep customers happy and track our progress is essential to the business- Maintain relationships with vendors and contractors that we do business with- Crunch numbers daily on visits, phone calls, and website rankings for business process insights- Constantly looking for multiple ways to automate and systematize our workflow- Responsible for cutting overhead costs with current phone system by 50%- Basic knowledge of web design to facilitate client feedback to colleagues - Optimized marketing for clients to achieve 500% return on investment- Managed designers, contractors, and writers to maintain all sites on design timeline- Grew new customer acquisition every month

Skills

• Customer Service
• Marketing
• Online Marketing
• Access
• Mailchimp
• Custom Facebook Pages
• Lead Generation
• Google Apps
• Powerpoint
• Microsoft Excel
• Facebook Fan Page Creation
• Google Drive
• Online Advertising
• Microsoft Word
• Web Content Management
• Outbound Marketing
• Cold Calling
• Ppc
• Gmail
• Crm
• Client Liaison
• Yelp
• Sem
• Account Management
• Small Business Marketing
• Microsoft Office
• Sales
• Web Analytics
• Social Media
• Future Trends
• Wordpress
• Research
• Analytics
• Marketing Communications
• Google+
• Dreamweaver
• Social Networking
• Social Media Marketing
• Google Adwords
• Inbound Marketing