Justin Neal
- Role
- Senior Product Manager - Digital Experience at Vmware
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Product Manager - Digital Experience
Jul 2021 — Present
Work as the “voice of the customer” to provide business- led requirements for digital experience platform for various customer success transformation initiatives across VMware Customer Success Coordinate with Customer Experience Management and Intelligence, Services, IT, Data and Transformation teams, as well as Business Units, to build and implement value touchpoints along the customer journey Responsible for taking business problems identified by teams and defining requirements in the form of user stories and acceptance criteria Responsible for the prioritization of work, fulfilling the backlog, and influencing the design and execution of the digital experience product roadmap Work with broader Customer Operations teams to support priorities and evolution of digital experience tools Provide regular and timely communication of program status and progress towards goals Define and manage program activities including, but not limited to: scope and priority setting, building business requirements, project plans, identifying interdependencies, risk mitigation, issue tracking, quality management, training and communication planning
Education
East Carolina University
Bachelors of Science, Communication - Public Relations; Political Science
West Virginia University
Masters of Science, Data Marketing Communications
2020 — 2022
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