Justin M. Seavey

About Justin M. Seavey

I am a Customer Service oriented individual with over 20 years experience. I have…

Experience

1. Mortgage Servicing Support Specialist

   Cenlar Fsb

   Sep 2020 — Present · Ewing, NJ, US

   Monday-Friday (occasional holidays & weekends)Worked 100% remotely until May 2022.Hybrid work schedule (12 days a month in office)CRM: ICE/Black Knight (Director)Non-Call Support Team Member in the Default Call Center ultimately assisting on-call agents towards borrowers\' completing back payments & their inquiries.* Analyze several reports (spreadsheets) for accuracy* Send letters* Complete tasks* I have a rotation with my colleagues for payment intake (checks & money orders) and I stuff envelopes for borrowers\' documentation requests.* I am also in a rotation for completing a highly sensitive area for cease and desist & attorney representation requests. We have to complete these requests within 24 hours of receipt, thus working holidays & weekends as needed.* I also serve as a backup for my colleagues\' items when they are out of the office.Cenlar FSB is #3 servicer and #1 sub-servicer in USA for mortgages.

Education

• DeVry University - NJ

  Bachelor's Degree

• DeVry University - NJ

  Associate's Degree

Skills

• Technical Support
• Rsa Securid
• Mobile Devices
• Os X
• Unix
• Xp
• Hardware
• Close Attention to Detail
• Call Center
• Visio
• Obiee
• Operations Management
• Time Management
• Windows
• Wireless Networking
• Customer Relationship Management (Crm)
• Crystal Reports
• Logistics
• Training
• Customer Satisfaction
• Sharepoint
• Market Research
• Android
• Help Desk Support
• Customer Service
• Call Centers
• Tcp/Ip
• Ios
• Account Management
• Leadership
• Highly Detail Oriented
• Iphone
• Transportation
• Trade Shows
• Sales
• Healthcare Information Technology
• Vpn
• Blackberry
• Troubleshooting
• Software Documentation