Justin Pigg
Sr. Delivery Manager - Pacific Life
- Role
- Consultant - Scrum Master at Apex Systems
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Justin Pigg
Highly adaptable and astute servant leader with a record of success driving operational excellence and efficiency gains through continuous process improvement, automation, and system initiatives. Offers background of 10+ years in business analysis and project delivery in global environments. Equally strategic and analytical in defining overall direction while ensuring seamless execution. Inspires and motivates to build consensus for key change. Keen ability to form relationships at all levels and bridge efforts among internal/external groups. Forward-thinking and passionate in providing solutions that provide impact for complex business problems. Strong people leadership skills and proven ability to build, train, and develop talented teams. Key strengths include:Agile Delivery » Relationship Building » Customer Service » Workforce Management/Forecasting/Planning » Process Development » Policy & Procedure Development » Product Design » Presentations » Project Management »
Experience
Consultant - Scrum Master
Mar 2023 — Present · Omaha, NE, US
Provided servant leadership to multiple Scrum teams, playing key roles in high profile projects for an S&P 500 company. Served as the facilitator for strategy, planning, product review and retrospective sessions. Partnered with key business stakeholders and portfolio managers to ensure we are meeting their needs and working on the highest priorities for their organization. Analyze data and assist teams to constantly identify new opportunities for improved communication, throughput, predictability, and operational excellence both inside and outside of our team. Quickly earned the trust of the leadership team and was informed I am on the priority list of individuals to bring on as a full-time employee at the end of year.
Education
University of Nebraska-Lincoln
Business Administration
1996 — 1997
Skills
- Analysis
- Leadership
- Process Improvement
- Call Center
- Cross-Functional Team Leadership
- Project Management
- E-Payments
- Customer Experience
- Team Management
- Strategy
- E-Commerce
- Strategic Planning
- Product Management
- Vendor Management
- Business Analysis
- Outsourcing
- Business Process Improvement
- Team Leadership
- Team Building
- Management
- Analytics
- Workforce Management
- Call Centers
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