Justin J. Peticolas
SaaS Client Services Professional | Event Technology Evangelist | Strategic Meetings Management (SMM) Consultant | Always...#CustomerFirst (Opinions are my own & do not represent any associated company or organization.)
- Role
- Manager of Learning & Support at Groupize.Ai
- Location
- Atlantic City, NJ, US
- LinkedIn followers
- 500 followers
About Justin J. Peticolas
I\'m a Customer-centric Client Services Professional with extensive knowledge of SaaS technology solutions for Meetings, Events, & Travel. Backed by over a decade of designing and delivering technical and soft-skills Corporate Training for varied audiences both in-person and virtual, my experience spans the fields of software, hospitality, retail, banking, and casino marketing. Always.#CustomerFirst!Strategic Meetings Management (SMM). Software-as-a-Service (SaaS). Customer Success. Corporate Training. Event Technology. Adult Learning. Relationship Management. Technical & Soft Skills Training Facilitation. Solutions Selling. E-Learning Design & Production. Project Management. Curriculum Content Design. Net Promoter Score (NPS). Business Travel. Casino Marketing.**Any posts, comments, or reaction on this LinkedIn page are my own and do not represent any associated company or organization.**
Experience
Manager of Learning & Support
Apr 2025 — Present · Atlantic City, NJ, US
I\'ve shifted my focus to leading and enhancing the Learning and Support operations at Groupize, focusing on our Meetings solution, with continued involvement in quick-start implementations. A particular focus is spearheading efforts to include AI solutions into our support offerings along with enhancing training offerings for both instructor-led and self-paced modules.
Education
La Salle University
Bachelor of Arts (B.A.), Communication (focus in Public Relations); Minor in Marketing
Skills
- Training Delivery
- Acsc
- Software Documentation
- Talent Management
- Event Management
- Management
- Leadership Development
- Powerpoint
- Software as a Service (Saas)
- Instructional Design
- Customer Success
- Performance Management
- Crm
- Employee Training
- Virtual Learning
- Public Speaking
- Customer Relationship Management (Crm)
- Customer Experience
- Webex Training Center
- Project Management
- Customer Service
- Account Management
- Customer Insight
- Saas
- Coaching
- Customer Satisfaction
- Training
- Strategy
- Webinars
- Program Management
- Business Process Improvement
- Virtual Classroom
- Webex Presentation Studio
- Brainshark
- Net Promoter Score
- Solution Selling
- E-Learning
- Strategic Planning
- Starcite
- Business Strategy
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