Justin George

About Justin George

I am a seasoned professional with a rich background in Client Management, Business Operations, Compliance & Controls, and Tech Events within the ITES industry. I have successfully navigated diverse roles across the USA, India, and the Philippines, showcasing my adaptability and global perspective. In my current role at American Express NY, I lead a robust portfolio of $375M within the Global Commercial Services, that includes strategic Global Large Market clients in the Manufacturing industry, driving differentiated value and providing solutions that meet their diverse and global B2B payment needs. I build and own scalable GTM strategy by collaborating with key partners, targeting organic and net new opportunities focused on Global expansion. Prior to joining American Express, I played a pivotal role at iCONEX Global, where I designed and executed targeted events promoting AI and Digital Transformation in North America, highlighting my expertise in the Technology Events space.During my tenure as the UKI Market Leader and Service Line Owner for Identity & Access Management (IAM) at IBM, I demonstrated proficiency in compliance and control of IAM delivery across multiple regions. My responsibilities included overseeing compliance activities, risk & compliance management, internal & external audit management, control testing, and SOP development.With a comprehensive background in Concentrix across India and the Philippines, I successfully managed verticals such as Telecom, Technology, e-commerce, Banking, and Media & Entertainment. My client servicing experience spans geographical coverage across the US, UK, Canada, India, and SEA. I bring credible expertise in managing medium and large CRM businesses, excelling in Account management, Customer Satisfaction, SLA Delivery, Compliance, Resource management, and Employee Engagement.My multifaceted career has equipped me with a unique skill set, making me a valuable asset in navigating the intricacies of client management, operations, compliance, and events within the dynamic ITES industry.

Experience

1. Global Client Management

   American Express

   May 2022 — Present · New York, NY, US

   Part of the Global Commercial Services (GCS) – Global and U.S. Large Enterprise Client Group (G&L) that manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers- I lead a robust portfolio of $375M that includes strategically important Global Large Market clients in the Manufacturing industry, driving differentiated value and providing solutions that meet their diverse and global B2B payment needs- Build scalable GTM strategy by collaborating with key partners, targeting organic and net new opportunities focused on Global expansion- Demonstrate thought leadership and strong ability to drive incremental growth through elevated CXO relationships

Education

• Indira Gandhi National Open University

  Bachelor's Degree, Tourism and Travel Services Management