Justin Mylander
Customer Success and Collections @King Energy
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WORK HISTORY
Customer Success and Collections @King Energy
San Luis Obispo, CA, US
EDUCATION
UC Santa Barbara
B.A, Communication
SKILLS
ABOUT JUSTIN MYLANDER
With over eight years of experience in the solar industry, I have developed and demonstrated strong skills in customer success, project management, communication, and collaboration. As a Channel Implementation Manager at Sunrun, the leading home solar and battery service provider in the US, I supported, trained, and onboarded new and existing channel partners, ensuring that they delivered high-quality and consistent service to Sunrun\'s customers. I also monitored and optimized the performance, compliance, and profitability of the channel partner portfolio, identifying and resolving any issues or risks.My achievements include streamlining the onboarding process for new channel partners, resulting in a 300% increase in onboarding efficiency over two years, engaging with stakeholders from various departments during the New Partner Due Diligence process, resulting in a 40% reduction in partner offboardings, and spearheading the sourcing, vetting, and contractual processes for new partners, presenting Sunrun\'s proprietary advantages and competitive pricing. I am passionate about Sunrun\'s mission to create a planet run by the sun, and I am committed to empowering our channel partners and customers to benefit from clean, affordable, and reliable energy. I bring a diverse and valuable perspective to the solar industry, as I have co-founded and managed a social media platform for emerging artists, and I have a degree in Communication from the University of California Santa Barbara.
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