Justin Moore

Retail Supervisor @Goodwill Industries International

Boise, ID, US

Retail Supervisor – GoodwillAs a Retail Supervisor, I lead a team of associates to ensure seamless day-to-day store operations while delivering excellent customer experiences. My role combines team management, operational oversight, and business strategy execution:Team Leadership: Coach, mentor, and schedule staff to optimize productivity and maintain high morale. Conduct training to ensure adherence to company policies and service standards.Operational Management: Oversee inventory control, merchandising, and store appearance to maximize sales and operational efficiency. Monitor daily performance metrics to drive continuous improvement.Customer Experience: Ensure a welcoming, safe, and efficient shopping environment. Handle escalated customer concerns with professionalism and problem-solving skills.Loss Prevention & Compliance: Implement security measures and staff accountability procedures to minimize shrinkage and maintain regulatory compliance.Business Growth: Collaborate with management to identify opportunities for increasing sales, improving workflows, and enhancing operational effectiveness.

Shoreline Community College

Associate's degree, International Business

Boise State University

International Business

Western Governors University

Bachelor of Science - BS, Business Administration Marketing