Justin Marotta

Data Scientist @Intact

Toronto, ON, CA

Driving AI solutions in speech analytics across claims and broker operations, with a focus on improving call quality, operational efficiency, and customer retention.• Built ML models to predict cancellations and guide actionable retention strategies• Designed an LLM-driven ETL pipeline for automated feature extraction from structured and unstructured data• Implemented a general-purpose hierarchical topic modeling algorithm for feature engineering and exploratory analysis• Created interactive Power BI dashboards to streamline reporting and improve stakeholder visibility• Managed Agile workflows to align data science initiatives with business priorities and drive project efficiency

Queen's University

Bachelor of Applied Science (B.A.Sc.), Electrical Engineering

McGill University

Master of Science (M.Sc.), Biological & Biomedical Engineering