Justin Mann
Business Operations Manager (Ai Implementation) @Mytutor.Co.Uk
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WORK HISTORY
Business Operations Manager (Ai Implementation) @Mytutor.Co.Uk
London, GB
Delivering operational strategy and technical initiatives optimising customer support and business efficiency across B2B and B2C channels. Spearheaded the implementation of our first AI-powered support system in Intercom, achieving a steady 65% of customer queries resolved by AI while maintaining a AI CSAT above 90%. Managed the migration from multiple disconnected systems into a single, centralized Intercom platform, building workflows and automations that improved service quality and reduced cost-to-serve.
EDUCATION
Fitzwilliam Institute
Diploma Java Programming, Computer Science
Royal Lifesaving Society
National Lifesaving Academy Instructor, Leisure and Recreational Activities
Udemy
Data Analytics, Data Modeling/Warehousing and Database Administration
Irish Water Safety
Beach & Pool Lifeguard Instructor
General Assembly
MySQL Bootcamp
Technological University Dublin
Bachelor of Engineering - BE, Mechanical Engineering
Trailhead by Salesforce
System Management
ABOUT JUSTIN MANN
Delivering operational strategies and implementing technical initiatives to optimize…
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