Justin Kyle Coolman
Inside Sales Representative @Worthington Industries
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WORK HISTORY
Inside Sales Representative @Worthington Industries
Columbus, OH, US
Proven experience in managing large accounts, including automotive resale accounts, ensuring steel arrives on time and as requested by customers. Coordinate shipping in excess of tons of steel per week for key accounts that include the “Big 3” Auto companies (FCA, Ford, GM). Serve as a liaison between customers, inside sales, outside sales, supply chain management, and transportation. Visit customers with Territory Managers to build and maintain customer relationships, finding win-win solutions. Responsibilities also include forecasting sales projections, creating new items, and submitting spot order requests to quote desk. Provide shipping history, inventory logs, and other monthly reports to external customers and internal stakeholders. On pace to ship tons of steel in 2022 (Calendar Year) Prepare weekly reports, analyze all customer concerns, problems and resolutions. Visit customers with Territory Managers (Outside Sales) to strengthen relationships and address needs Attend supplemental trainings to advance company & product knowledge Maintain desk utilizing advanced organization & interpersonal communication Arrange for special freight and resolving of disputes regarding quality and/or incorrect invoicing of orders. Customer purchase order entry, internal pricing clarification, item creation, and settle claims via credits/debits for invoice disputes. Keep detailed account records and contact logs, responding to internal/external parties in a timely manner.
EDUCATION
The Ohio State University
Bachelor of Arts (BA) in International Studies (Homeland Security & Intelligence)
Franklin University
Master of Business Administration (MBA)
ABOUT JUSTIN KYLE COOLMAN
MBA graduate with a keen interest in business intelligence, analytics, and sales Communicated professionally with all internal and external resources and stakeholders Delivered against nonnegotiable levels of compliance with policies, procedures, and regulatory guidelines Performed exceptionally well amid a challenging environment where risk mitigation was of paramount importance
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