Justin Kibiloski
Customer Success Manager Ii @Dataminr
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WORK HISTORY
Customer Success Manager Ii @Dataminr
Boise, ID, US
Customer Success Manager working alongside analysts, managers, and leadership teams to scale their risk intelligence programs. I identify blindspots, set and achieve goals, and grow your physical security and brand risk programs.Overview of my process: Discover - Get honest, define uses cases, assess KPIs Foundation - Build rapport and establish the customer journey Optimize - Create solution design and drive change in workflows and processes Refine - Strong and steady cadence with visibility into performance Scale - Empower the team, delegate responsibility, proactively plan for the future Review - Confirm ROI, validate value, drive program success
EDUCATION
The University of Texas at Tyler Graduate School
Master of Business Administration - MBA, Marketing
James Madison University
Bachelor of Science (B.S.), Kinesiology and Exercise Science
SKILLS
ABOUT JUSTIN KIBILOSKI
I am a passionate learner who focuses on culture, processes, and team building. I enjoy building environments that promote open communication and strive to resolve customer and company issues. As a strong, organized, and inquisitive leader, I strive to utilize my skills and knowledge to empower others to achieve both individual and team success.1. Aligning vision → Strategy → Execution → Value 2. Tackling mission-critical use cases and Initiatives3. Creating value and driving resultsSpecialties: Department Management & Marketing, Leadership Development, Customer Relations, Administrative Development, Educational Development, Team Management & Development, Data Analytics, and Strategy Development & Implementation.
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