Justin Kenter

About Justin Kenter

I am an experienced Professional Services Manager and team leader with 14 years of expertise in people leadership, implementation consulting, and project management. I\'m adept at building strong client relationships at the enterprise scale, mentoring high-performing teams, and driving operational efficiencies.I currently manage a team of technology consultants and engagement managers. My team works directly with customers to embed Qualtrics technology into every facet of the employee experience. Leading various teams over the last six years has afforded me career growth in recruiting, interviewing, and evaluating top talent. I am passionate about career coaching, both with my direct reports and any others outside my team.I previously worked at Accenture, where I wore many hats ranging from reporting analyst to technology consultant to agile coach.If you catch me outside of work, you\'ll usually find me on the hiking trail, at a new restaurant around Seattle, or in another country as I explore the world! I enjoy meeting new people over a cup of coffee. Feel free to reach out via email at j•••••@kenter.me, or connect and message me here on LinkedIn.

Experience

1. Professional Services Manager

   Qualtrics

   Jan 2019 — Present · Seattle, WA, US

   Team Building & Leadership: Spearheaded the establishment of a new team in Seattle and one in Mexico City, including leading full-cycle recruitment efforts (100+ interviews annually), hiring decisions, and selection of the Mexico City team\'s manager.Team Retention & Development: Cultivated a high-performing team culture, resulting in a 90%+ annual retention rate. Implemented monthly 1:1 career development meetings focused on individual objectives and key results (OKRs) to support team members\' long-term career growth.Key Account Management: Served as program sponsor for a Fortune 50 company, overseeing the on-time and within-budget launch of multiple global programs. Cultivated strong relationships with senior business stakeholders, resulting in their CHRO\'s participation as a mainstage speaker at the company\'s annual X4 conference.Financial Performance: Contributed to a significant improvement in department gross margin, increasing it from -80% to +35% over five years through strategic process improvements and financial oversight.

Education

• University of Wisconsin-Madison

  B.S., Engineering Mechanics and Astronautics

  2006 — 2011

Skills

• Jquery
• Program Management
• Agile Methodologies
• Requirements Analysis
• Project Management
• Javascript
• Requirements Gathering
• Unix
• Training
• Sharepoint
• Html
• Rest
• Sdlc
• Software Development
• Rally
• Scrum
• Sql
• Microsoft Office
• Exception Based Reporting
• Software Development Life Cycle (Sdlc)
• Jquery UI
• Sharepoint Designer