Israel Justiniano

Miami Design District the Collective Naples Multi Unit General Manager @Waterworks

Miami, FL, US

Lead the market plan and P and L to hit revenue, gross margin, and expense targets. Recruit, train, and coach sales consultants, project coordinators, and client service specialists. Own the sales pipeline by setting weekly goals, reviewing quotes, and driving follow up to lift conversion and average order value. Build deep relationships with architects, designers, contractors, and developers to convert specifications and win bid work.Oversee quoting accuracy, order entry, change orders, and installation coordination to cut rework and delays. Set the showroom client experience standards and maintain presentation, sampling, and visual merchandising. Partner with marketing on events, outreach, and product launches while tracking traffic and lead capture. Manage inventory, sample libraries, and vendor relationships to improve turns and reduce shrink. Review open receivables with finance to improve cash flow, deposits, and DSO. Ensure compliance with brand standards, policies, and safety. Report weekly results, risks, and actions to leadership.

University of Puerto Rico-Mayaguez

Bachelor of Business Administration (BBA), Finance, General

South University

Master's degree, Management Information Systems, General

Argosy University

Doctor of Education - EdD, Organizational Leadership

Polytechnic University of Puerto Rico

Master of Business Administration - MBA, Internation Business Management