Justin G.
MBA Candidate | Senior Process Manager @ Capital One, Operations Servicing Strategy
- Role
- Senior Process Manager at Capital One
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Justin G.
With over six years of dedicated experience in managing fraud and disputes operations, and over 15 years in leadership, I am a passionate and proficient leader committed to delivering exceptional customer service and satisfaction. Currently serving as a Unit Manager at Capital One, I lead a team of regulatory and high-priority customer complaints specialists, ensuring adherence to compliance, efficiency, and stringent quality standards.In parallel with my professional endeavors, I am actively pursuing an MBA degree from Western Governors University, a journey that continually enhances my skills and knowledge in business administration, management, and operations. Proficient in data analysis, process improvement, and strategic problem-solving, I leverage these competencies to drive optimal team performance, identify and mitigate risks effectively, and foster collaboration with cross-functional stakeholders.My overarching mission is to empower my team, enable organizational success, and steadfastly advocate for the needs and interests of our valued customers.Want to chat more? Let\'s connect!
Experience
Senior Process Manager
Jun 2025 — Present · Charlotte, NC, US
Education
Indiana Wesleyan University
Communications
2003 — 2004
Western Governors University
Master of Business Administration - MBA, Business Administration, Management and Operations
Ivy Tech Community College
Associate's degree, Business Administration and Management, General
2012 — 2014
University of South Florida
Bachelor of Science (B.S.), Business Administration and Management, General
2014 — 2020
Skills
- Technical Recruiting
- Training & Development
- Account Management
- Microsoft Office
- Sales
- Mentoring
- Coaching
- Talent Acquisition
- Social Media
- Time Management
- Training
- New Business Development
- Management
- Team Building
- Profit
- Human Resources
- Recruiting
- Watson Analytics
- Operational Excellence
- Business Development
- Marketing Strategy
- Leadership
- Social Networking
- Sales Management
- Performance Motivation
- Property & Casualty Insurance
- Sales Operations
- Customer Service
- Tableau
- Strategic Negotiations
- Social Media Marketing
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