Justine R.
Production Coordinator/Assistant, Assistant Tour Manager, VIP Manager, Backstage Coordinator, Project Manager
- Role
- Cx Specialist at Granted By Confirmed360
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Justine R.
Dedicated and hard working live events professional.
Experience
Cx Specialist
Apr 2022 — Present · US
Supporting events by coordinating with VIP concierges and engaging customers.· Ensuring premium service quality through continuous analysis of customer interactions.· Initiating a digital feedback loop, capturing real-time customer insights.· Fostering team development, elevating customer service capabilities.· Monitoring service metrics closely, ensuring consistent excellence in customer support via chat,SMS, and email via Zendesk.
Education
University of Houston
BA, Communications
1995 — 2000
Coursera
Professional Certificate, IBM Data Analyst
Kongju National University
Understanding Korea Course
King Sejong Institute
Korean Studies
Skills
- Google Analytics
- Photoshop
- Social Media
- Youtube
- Entertainment
- Music Photography
- Film Publicity
- Music Journalism
- Graphic Design
- Web Content
- Indesign
- Html
- Editorial Direction
- Music Reviews
- Digital Journalism
- Editing
- Google Docs
- Press Kits
- Instructional Design
- Wordpress
- Digital Marketing
- Public Relations
- Blogging
- Music Distribution
- Publicity
- Event Management
- Social Media Marketing
- Newsletters
- Integrated Marketing
- New Media
- Corporate Communications
- Public Speaking
- Record Labels
- Mac Os
- Windows
- Marketing Communications
- Marketing
- Dreamweaver
- Film
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